CFO THOUGHT LEADER

1131: Building an AI-Ready Finance Engine | Beth Gaspich, CFO, NICE

Oct 1, 2025
Beth Gaspich, the CFO of NICE with over 30 years of experience in finance, shares her transformative journey from a volatile IPO in 2008 to leading a cloud-native, AI-driven enterprise. She discusses how NICE scaled its revenue from $1 billion to nearly $3 billion, emphasizing a culture that encourages finance leaders to drive strategy. Gaspich highlights the role of AI in reshaping financial metrics and engaging investors, while also addressing compliance challenges and the importance of mentorship in her career.
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INSIGHT

From Recording To Cloud AI Platform

  • NICE transformed from contact-center recording to a cloud-native AI platform with broad CX capabilities.
  • The integrated AI platform now augments agents and automates consumer interactions across the experience.
ADVICE

Measure AI Through Pipeline And ARR

  • Track AI-driven sales directly in the CRM and measure bookings tied to AI features.
  • Use ARR and growth metrics to validate AI product-market fit, as NICE did with $238M AI ARR.
ADVICE

Install Champions And KPI Accountability

  • Assign AI champions in each function and require KPIs to prove value before scaling.
  • Use those KPIs to judge internal AI pilots instead of relying on vague promises.
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