Only the Paranoid Survive: eCommerce Wisdom From Rishabh Jain

Rishabh Jain is the Co-founder and CEO of FERMÀT, the leading e-commerce experience platform. Before co-founding FERMÀT, he held leadership roles at LiveRamp, where he launched and scaled three new ventures, including a multimillion-dollar healthcare business. Rishabh also co-founded startups in solar energy and laboratory data sharing.

In this episode…

Mid-market e-commerce brands are feeling the strain as tariffs raise costs and acquiring new customers becomes more expensive. With CACs climbing on major ad platforms and inventory risks increasing, many operators face tough trade-offs between growth and operational stability. How can they adapt strategies to maintain margins during economic uncertainty?

According to e-commerce growth strategist Rishabh Jain, brands are adapting by investing in channels like email and SMS to maximize existing customers. He warns against relying too heavily on multi-touch attribution and instead recommends using multiple data sources, monitoring cash flow closely, and aligning on-site experiences with each audience segment. Rishabh also advises expanding into new audience cohorts, designing purposeful bundles, and gradually adding products to support long-term growth.

Join William Harris in the latest episode of the Up Arrow Podcast as he chats with Rishabh Jain, Co-founder and CEO of FERMÀT, about practical strategies for scaling e-commerce brands in a volatile market. Rishabh explains how mid-market brands can survive market pressure, replace flawed measurement with practical insights, and adapt site experiences for various audiences.