How to Handle Hate Mail from Subscribers

I got my first negative iTunes review ever (out of like 500+ for all my podcasts). That got me thinking...how should you handle hate mail, complaints, and those people who appoint themselves as your own personal critic...especially when they are subscribed to your email list for FREE! What about those people who complain when you promote? What's the best way to handle haters? That's what today's episode is all about.

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