Orchestrating Customer Experience in Business with Mark Slatin

The CX Goalkeeper had the great opportunity to interview Mark Slatin

LinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fans

Highlights:

• 00:00 Game Start

• 00:36 Mark's introduction

• 02:47 Mark's values

• 04:34 The global CX field

• 07:17 The biggest challenges that CX leaders are facing

• 09:37 Cultural Change

• 12:50 Support from the Top Mgmt

• 15:40 Employee Engagement

• 19:13 Breaking Silos

• 22:33 Meeting in a box

• 30:28 The future of CX

• 35:06 Book Suggestion

• 36:06 Contact Details

• 36:45 Mark's Golden Nugget

and much more on https://www.cxgoalkeeper.com/MarkSlatin

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