Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery.

We chat to Derek about:

Cognigy and its history
Democratising AI
The need for market education
The balance between technical capability and ease of use in conversational AI tools
Marrying conversational AI with Robotic Process Automation (RPA)
Whether conversational AI tools will converge
How and if we'll see conversational automation within voice assistants

Links

Visit Cognigy.com

Connect with Derek Roberti on Linkedin

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Enterprise conversational automation with Derek Roberti