Math & Magic: Stories from the Frontiers of Marketing with Bob Pittman CEOs You Should Know: Chon Nguyen, CEO of Newgentek
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Sep 18, 2025 Sean Nugent is the Founder and CEO of Newgentek, specializing in IT services for the hospitality industry, and a co-founder of FusionPrep, a kitchen management platform. In this conversation, he shares insights on how technology is revolutionizing restaurants. Sean discusses the importance of balancing automation with expert support, and offers practical AI adoption tips for small businesses. He also reflects on his journey from a kitchen worker to a tech entrepreneur, highlighting the evolution of the industry and the future of IT in hospitality.
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Built An IT Firm Focused On Field Work
- Sean Nugent started New Gen Tech to provide outsourced IT for companies without IT departments.
- The firm offers help desk, engineering support, field services, and on-site infrastructure work.
On-Site Work Remains Critical
- New Gen Tech emphasizes in-person infrastructure work like cabling and AV, not just remote fixes.
- Being on-site gives them an edge for hospitality and physical workplace projects.
Complexity Grows Even As Tools Improve
- Technology constantly evolves and creates new complexity rather than making expertise obsolete.
- Sean expects tools like AI to augment work while keeping demand for specialists who know the systems.