This week, we're learning from Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group. You can hear her career journey here and thoughts on mentorship here if you missed them. In this episode, she shares what she's learned it takes to lead and succeed in hospitality.

Listeners will learn:

The importance of holding people accountable while still making them feel respected and motivated to learn (00:46)
How to communicate effectively when holding others to a standard without hurting their feelings (01:49)
The necessity of taking immediate action and following through on tasks to avoid being overwhelmed (02:19)
How being reliable and getting things done for your team builds trust and integrity (03:00)
The value of being part of a team where everyone is pushing themselves to be better and working towards the same goals (03:42)
How being surrounded by motivated and inspiring people can drive you to improve and step up your own game (04:26)

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What It Takes To Get Stuff Done And Succeed in Hospitality Leadership - Jennifer Krapp, The Indigo Road Hospitality Group