Transform NOW 120. Automating the Contact Center With Genesys
On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward.
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Here’s what we talked with Cam and Satish about:
* Why the contact center become such a key priority for many organizations these days
* The biggest challenges facing contact centers
* How Blue Prism and Genesys combine to address these challenges
* The top benefits that companies realize from using intelligent automation in the contact center
* Use cases involving Blue Prism and Genesys working in tandem
* How the contact center will evolve in the future
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Learn more about contact center automation: https://bit.ly/contact-center-automation-guide