Episode 235: Inside Product Ops: How Teams Scale Strategy

26 snips

Aug 6, 2025

Quincy Hunte, VP of Digital Products at Cutter Airways, joins industry leaders to discuss the transformative power of Product Operations. They delve into structuring product ops for enhanced efficiency and the importance of aligning technology with business objectives. The conversation highlights how AI can shift focus from administrative tasks to strategic decision-making, aiding product managers. Additionally, they explore innovative planning techniques and the balance between standardization and team autonomy to improve collaboration and customer experiences.

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INSIGHT

Product Ops As Organizational Glue

Product operations acts as the glue aligning business and technology teams to serve customers better.
Clear leadership roles and microservices-based technology enhance efficiency and decision-making.

ADVICE

Structure Teams for Agility

Decompose product teams into smaller, agile units with clear single-threaded leaders.
Use microservices and APIs to decouple systems for autonomy and responsiveness.

ADVICE

Automate and Bridge Silos

Automate low-value tasks and create self-service systems for product teams.
Facilitate communication between business and technology functions to avoid siloed operations.

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In this episode, Quincy Hunte, Mark Rosenberg, Vivian Finney, Jessica Soroky and Hugo Froes join Melissa Perri to delve into the evolving world of Product Operations (ProdOps) and its impact on scaling product management within organizations.

They explore how structuring product operations can enhance efficiency, align business and technology goals, and transform how product teams function. The conversation also touches on the integration of AI in prod ops, aiming to elevate strategic involvement while minimizing administrative tasks.

Join us to discover how these leaders are pioneering scalable planning, OKR systems, and treating internal teams as customers to improve decision-making and reduce friction.

Want to learn how to optimize product operations for better strategic insights and decision-making? Tune in to this episode to gain practical insights and strategies for enhancing your product management functions.

You’ll hear us talk about:

08:45 - Structuring Product Operations for Efficiency

Quincy Hunt discusses the significance of structuring product operations to boost efficiency and align technology with business goals. He emphasizes the need for agile teams and clear decision-making roles, which are crucial for product managers to understand.

18:20 - AI's Role in Shifting from Admin to Strategy

The conversation shifts to how AI can transform product operations by reducing the focus on administrative tasks, allowing product managers to engage more in strategic roles and decision-making processes.

31:50 - Treating Internal Teams as Customers

Mark Rosenberg and Vivian Finney share insights on how treating internal product teams as customers can streamline processes, reduce friction, and improve overall decision-making, which is essential for product managers looking to enhance team dynamics and outcomes.

Episode resources:

Quincy Hunte: https://www.linkedin.com/in/quincyhunte/

Mark Rosenberg: https://www.linkedin.com/in/mark-rosenberg-724653/

Vivian Phinney: https://www.linkedin.com/in/vivian-phinney/

Jessica Soroky: https://www.linkedin.com/in/jessicasoroky/

Hugo Froes: https://www.linkedin.com/in/hugofroes/

Check our new course: https://productinstitute.com/p/mastering-product-strategy-overview

Timestamps:

00:00 Introduction

02:42 Prod Ops fundamentals

07:45 Bridging tech and business through prod ops

09:42 Driving visibility and standardization at scale

16:11 Balancing autonomy and structure

17:39 Integrating AI and evolving product ops tools

21:35 Creating scalable planning and OKR systems

24:39 Enabling faster decisions through insight curation