The Times Tech Podcast With Marc Benioff, CEO of Salesforce
Feb 21, 2025
Marc Benioff, CEO of Salesforce and owner of Time Magazine, shares his forward-thinking vision for the future of work, emphasizing AI's transformative impact on business. He discusses the competitive landscape with players like Microsoft, providing insights into Salesforce's role in customer engagement and sales automation. The conversation also touches on the intriguing relationship between business and government during the Trump administration, as well as ethical concerns surrounding AI technology in journalism.
AI Snips
Chapters
Transcript
Episode notes
Digital Labor Revolution
- Salesforce Agents represent the beginning of a digital labor revolution.
- They provide digital labor to companies, expanding beyond information management.
AI's Evolution
- Current AI isn't perfect, operating at around 85% accuracy.
- It's constantly evolving and improving its capabilities and functionality.
Salesforce's Internal Use of Agents
- Salesforce replaced its chatbot-based customer service with Agent Force.
- This allowed them to reassign some human agents to new roles and growth areas.