Agency Trends 2026 AI, Smarter Scaling & Client Strategy with Drew McLellan

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Jan 5, 2026

Drew McLellan, the Founder of the Agency Management Institute, shares invaluable insights on the future of agencies. He discusses how AI is evolving from content creation to enhancing internal efficiency. Drew highlights the shift from traditional account management to strategic client partnerships, emphasizing the importance of understanding client needs. He also explores the nuances of smarter scaling, advising agency owners to decentralize control for better succession planning. Tune in for expert strategies that could redefine your agency's success!

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INSIGHT

AI As An Efficiency Tool

Agencies view AI now as an efficiency tool, not just content generators.
Firms use AI to deepen smart work and automate repetitive, costly tasks.

INSIGHT

Clients Want Agencies As AI Sherpas

Clients expect agencies to guide them through AI adoption across the organization.
Agencies can win new revenue by offering audits, education, and implementation programs.

ADVICE

Turn AMs Into AI Coaches

Teach account teams to be teachers and coaches on AI for clients.
Build audit and education offers that account people can lead and scale.

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What does it really take to scale an agency in 2026?

In this episode, Drew McLellan breaks down the biggest trends shaping agencies right now, from how AI is actually being used, to why smarter scaling has less to do with tools and more to do with leadership.

We talk about:

How agencies are using AI beyond content creation

Why agency owners become the biggest scaling bottleneck

The shift from account management to client strategy

What it takes to get out of the day-to-day without losing control

If you’re an agency owner trying to scale smarter, protect client relationships, and step into a more strategic role, this conversation is for you.

🎧 Tune in and get ahead of what’s next for agencies in 2026.

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[ABOUT THIS PODCAST]

Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way.

Cheers, to happy clients!