The Josh Bersin Company SAP Jumps Ahead In AI Agents With Joule, HCM Features, And More
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Oct 8, 2025 This week, the discussion dives into SAP's launch of AI agents, focusing on Joule as a pivotal tool for employees. The capacity for agents to communicate and collaborate enhances workflow integration significantly. Insights on labor costs and internal candidate identification highlight the operational benefits of SAP's AI capabilities. The podcast also explores how Joule serves as a development platform, promoting customization. Finally, the intriguing trend of an interconnected agent ecosystem is examined, showcasing SAP's commitment to evolving enterprise solutions.
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AI Embedded Throughout The Suite
- SAP has integrated AI across its suite to optimize processes and surface linked insights across finance, supply chain, and HR.
- This integration reveals causal relationships companies otherwise wouldn't see and drives operational recommendations.
Cross-Function Optimization Drives Decisions
- SAP can analyze cross-functional data to recommend actions like changing suppliers or reallocating labor to protect margins.
- These automated insights let managers make proactive operational and hiring decisions with visible business impact.
Build Custom Assistants In Joule
- Use Joule as a development environment to create role-specific assistants and mini-apps tied to SuccessFactors data.
- Integrate domain agents like Galileo into Joule to improve coaching, development planning, and HR workflows.