Daybreak Why Ola Electric went from leader to laggard in record time
10 snips
Jan 19, 2025 Ola Electric faces significant hurdles as its shares plummet following a consumer protection inquiry. The company, once a market leader, is grappling with a post-IPO slump that raises questions about its long-term outlook. With thousands of customer complaints affecting public perception, the reputation of CEO Bhavish Aggarwal is also on the line. The discussion highlights how their strategic IPO decision initially seemed successful but has now led to troubling consequences.
AI Snips
Chapters
Transcript
Episode notes
Ola Electric's IPO and Share Price Concerns
- Ola Electric went public at a lower debut price than other startups, a bold decision that initially paid off.
- However, its share prices falling below the listing price is concerning, especially given the company's need to raise capital.
The Kunal Kamra Incident
- An online exchange between comedian Kunal Kamra and Bhavish Aggarwal shifted focus from Ola Electric's products to its customer service.
- This incident changed public perception and made it harder for Ola Electric to attract new customers.
The Service Narrative
- Companies rarely control the service narrative because even one unhappy customer can tarnish the reputation.
- Ola Electric needs to improve its service, which can be expensive and time-consuming.