The Morning Brief
Corner Office Conversation with Arundhati Bhattacharya, Chairperson & CEO, Salesforce India
Feb 6, 2025
Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, is the first female chairperson of the State Bank of India. In this insightful conversation, she dives into the transformative power of Agentic AI and its various applications across sectors like banking and sustainable agriculture. Arundhati discusses how AI can enhance workforce productivity and customer experiences, highlighting Salesforce's commitment to making AI accessible. She also reflects on the evolving role of tech jobs and the future of SaaS in this rapidly changing landscape.
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Quick takeaways
- Agentic AI is revolutionizing industries by enabling autonomous decision-making, transforming operations from finance to agricultural practices.
- While promising, the adoption of Agentic AI poses challenges like change management and ethical considerations that organizations must address.
Deep dives
The Rise of Agentic AI
The development of Agentic AI represents a significant advancement in artificial intelligence technology, enabling systems to perform tasks autonomously with minimal human involvement. This innovation allows AI to plan and make decisions based on specified goals, transforming how businesses operate across various industries. Companies like Siemens, Mayo Clinic, and JP Morgan are early adopters, leveraging Agentic AI for predictive maintenance, diagnostics, and legal document analysis, respectively. The rapid evolution of this technology is reshaping software as a service (SaaS) and potentially signaling the end of traditional software development methods.
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