Building a Family Legacy: Insights from Trish and Amber Ferrier in Property Management
Sep 27, 2023
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Trish and Amber Ferrier share insights on building a family-run property management business and the challenges of managing Section 8 properties. They discuss involving family in the business, working together effectively, and the dynamics of conversations. They also introduce VPM Solutions, a virtual talent marketplace, and discuss property management software and organizational structure.
Allowing children to choose if they want to join the family business and starting at the bottom to gain firsthand experience.
The challenges and frustrations of managing Section 8 properties, including difficulties in communication, inspections, and maintenance issues, and the need to charge higher fees to compensate for the additional work.
Deep dives
Legacy Businesses and Succession Planning
Trish and Amber Ferrier from First Class Realty discuss the challenges and benefits of running a legacy family business. They share their experiences of how they started the company and their plans for transition and succession. They emphasize the importance of allowing children to choose if they want to join the family business and starting at the bottom to gain firsthand experience. Trish and Amber also highlight the need for open communication, separating personal and business life, and continuously learning and developing skills.
Challenges with Section 8 Housing Program
During the podcast, Pete discusses the challenges and frustrations he faced when dealing with the Section 8 housing program. He expresses his dislike for government involvement and the bureaucratic red tape associated with Section 8. Pete shares his experiences with difficulties in communication, inspections, and dealing with maintenance issues. He advises property managers to consider the extra time and effort it takes to manage Section 8 properties and suggests charging higher fees to compensate for the additional work.
Bringing Children into the Family Business
Trish and Amber discuss their personal journey of bringing children into the family business and the importance of letting them make their own choice. They highlight the value of starting at the bottom and working their way up to gain a comprehensive understanding of the business. Trish also emphasizes the importance of screening owners as well as tenants, while Amber shares the advice of not letting ego get in the way and being open to continuous learning and development.
Lessons Learned and Advice for Second-Generation Business Owners
Trish and Amber offer advice for second-generation business owners, stressing the need for patience, humility, and trust in the family members' abilities. They recommend understanding individual strengths and weaknesses and structuring roles accordingly. The importance of having open conversations about the future of the business and determining successful transitions is also emphasized. They highlight the value of the support network within the property management industry and the benefits of being a part of professional organizations like NARPAM for networking and learning opportunities.
In this episode we call "Building a Family Legacy: Insights from Trish and Amber Ferrier in Property Management," join NARPM® Radio host Pete Neubig as you step into the world of property management innovation with Trish Ferrier, MPM® RMP®, and Amber Ferrier, RMP®, with First Class Realty & Management, CRMC®. As a family with a passion for real estate, they share their experiences and wisdom on making a family-run property management business thrive. Discover the secrets to fostering leadership from within the family and when to seek external talent. If you're a property manager looking to balance family and business, this episode is a goldmine of inspiration.
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