RCRE - The Multi-family Customer Journey with Gino Barbaro

Will Coleman and Mike Taravella Interview Gino Barbaro of Jake and Gino’s Real Estate Investment Education.

Key Information:

People, systems, and culture: Focus on these three aspects of your company in order to develop a phenomenal customer experience.

The customer journey first starts with your employees. Invest in your employees and they will invest in your customers.

Empower your employees to be proactive and solve problems before they occur. This will remove bottlenecks, and improve day to day efficiencies.

Implementing systems is vital to scaling your business and maintaining the same quality customer service as you grow. Develop 

Great companies have strong core values. Establish your core values and grow your company culture around those values.

For syndications, spend time developing relationships with your potential investors. Make sure your goals are aligned and that you are both on the same page about what you want to achieve. 

 

Expert Pro Tip: “Know your numbers”

Contact Information:

gino@jakeandgino.com

 

 

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 About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino here --> https://jakeandgino.com.

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