When emotions are running high, how do you turn things around, solve the problem, and provide the best possible service?

In this episode of the Easemakers Podcast, Steven Ferry, Chairman of the Institute of Modern Butlers, shares how working on soft skills and emotional intelligence can help you better navigate tough situations with principals, staff, vendors, and anyone else you come across in your daily life.

Steven became a butler in 1989, and since then, his career has evolved into hospitality and butler training. He’s written three books, including the British Butlers’ Bible, and teaches butlers and hospitality teams about proper standards – including the right attitude and approach, which is the heart of our conversation today. Tune in to hear his tips for anyone working in private service.

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The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.