Deep Listening - Impact beyond words - Oscar Trimboli

how to listen to what boards and executives value in internal communications with Jenni Field

Feb 15, 2023
Jenni Field, international business communications strategist, discusses the value of listening to what executives truly mean, addressing root causes rather than symptoms, the significance of language in conversations, and the importance of taking action and being transparent in internal communications.
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INSIGHT

Collection Without Action Is Hollow

  • Organisations often obsess over collecting survey data but neglect listening and taking action.
  • Jenni Field warns this wastes effort and fails to solve employees' real problems.
ANECDOTE

Value Meant Risk To A CEO

  • Jenni spent three months trying to convince a CEO with data-driven arguments that missed his priority.
  • After asking what he meant by "value" she learned he equated value with risk and quickly unlocked support.
ADVICE

Survey With Purpose And Rhythm

  • Only run surveys with a clear purpose tied to symptoms you want to prove or disprove.
  • Match survey frequency to your organisation's rhythm and ensure you will act on results.
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