The Modern Manager

269: How Managers Can Improve Their Communication Skills Using AI Technology

Aug 22, 2023
Executive coach Helen Dayen discusses how AI tools like ChatGPT can help managers improve their communication skills. Topics include crafting better prompts, using AI for actual conversations, and leveraging its features for strategic thinking. The podcast explores the benefits and limitations of AI technology, emphasizing the importance of understanding context and building relationships that cannot be replaced by AI.
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ADVICE

AI for Cross-Functional Communication

  • Use AI to translate communication styles between different roles or cultural backgrounds.
  • Craft prompts like you're talking to a friend, including context and desired outcomes.
ADVICE

Refining AI-Generated Text

  • Refine AI-generated text by requesting rewrites of specific sections.
  • Use your critical eye to edit and make sure the final product sounds like you.
ANECDOTE

AI for Difficult Conversations

  • Helen shares a story where a client used AI to navigate a difficult conversation with a team member.
  • The AI helped reframe the client's perspective and convinced her to apologize.
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