Brie Wolfson: How Writing Builds Billion-Dollar Companies | How I Write Podcast
Apr 3, 2024
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Brie Wolfson, writing-first culture expert from Amazon and Basecamp, reveals the power of writing in business growth. She discusses the balance of writing vs. action, the editing process, and the secret to great writing. Learn how writing sets companies apart and drives success.
Clear writing at Stripe enhanced organizational clarity and shared understanding.
Curated writing at Stripe focused on synthesizing complex concepts for broader audience comprehension.
Balancing 'high low' elements in writing creates engaging, multifaceted narratives for diverse audience preferences.
Deep dives
The Essence of Clarity in Writing
Writing at Stripe emphasized the force of clarity in writing, where unclear writing often stems from murky thinking. By sharpening their writing, individuals could crystallize their thoughts effectively, leading to enhanced organizational clarity. This clarity in communication, akin to a tuning fork finding resonance, enabled ideas accessible to all within the company, fostering cohesion and shared understanding.
The Impact of Writing Projects at Stripe
At Stripe, writing encompassed two main categories: daily operational tasks and curated work designed for a broader audience within the organization. The latter, such as business reviews or thematic analyses, aimed to synthesize complex concepts into digestible pieces for widespread understanding. This focus on contextualizing work for others highlighted the importance of well-crafted and curated writing beyond routine operational tasks.
Balancing High and Low Brow in Writing
The concept of 'high low' introduced at Vanity Fair by Tina Brown exemplified the art of blending diverse elements to create a well-rounded content experience. This approach integrated elements of sophistication alongside more relatable or mainstream topics, elevating both ends of the content spectrum. By striking a balance between highbrow and lowbrow themes, writers could create engaging, multifaceted narratives that catered to varied audience preferences.
Exploring the Concept of Taste in Decision-Making
The episode delves into the concept of taste as a crucial factor in decision-making, citing an example where a CEO added 'taste' as a hiring criterion. This decision stems from a past experience where despite fulfilling all requirements, a candidate's lack of taste led to a flawed implementation. The episode highlights the importance of defining and curating 'taste' while acknowledging its subjective nature through collective discussions and structured lists.
Cultivating Taste and Its Reflection in Writing
The podcast delves into the parallels between refining one's taste and the writing and editing process. Drawing inspiration from Susan Sontag's essay format, the episode emphasizes the necessity of curation in both taste cultivation and writing to distinguish core ideas. It also explores how recognizing preferences, practicing discernment, and valuing personal experience contribute to enhancing one's taste and honing writing abilities by fostering a culture of excellence and valuing creativity.
Writing is thinking, which means it’s like lighter fluid for business growth.
Brie has played major roles at writing-rich companies like Stripe, and her expertise on writing-first culture is now used by giants like Amazon and Basecamp.
As she says: “Reality has a surprising amount of detail.” Writing illuminates all the interesting details worth pursuing. And as a result, companies who prioritize writing operate with impressive speed, intention, and rigor.
In this episode, Brie shares years of hard-won wisdom to expose how great writing sets companies apart. She explores the balance of writing vs. taking action; she breaks down the editing process better than a modern-day Maxwell Perkins; and she sheds light on the secret to great writing: your zone of obsession.
If you want to learn how to do the best writing of your life, and grow your company while you’re at it, this episode is for you.