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eCommerce Evolution

Episode 93 - How to Create an Irresistible Culture for Customers and Team Members with Anthony Mink of Live Bearded

Oct 16, 2019
54:54

Building an irresistible culture.  Creating raving fans. Treating your customers like friends of 10+ years.  These are some of the philosophies that’s taken LiveBearded from a single product lifestyle business to now a leader in the men’s personal care space. 

The only thing more impressive than Anthony Mink’s beard is the culture of raving fans he and co-founder Spencer Bryce have built together. 

Mink has gone from traveling to 30 countries in 7 years to now having a warehouse, office and an incredible team.  

This episode is critically important to any eCommerce company.  Especially as competition heats up and more and more products are becoming commoditized.  

Here’s a look at what we cover:

  • Why culture is the most valuable asset you have
  • How adding value should be your objective ...but this doesn’t always mean cash value.  
  • Why every touch point matters and how to create memorable experiences
  • How Live Bearded has created its own mottos and lingo that fans have adopted.  
  • Treat your customers the way you would a friend of 10 years
  • Your main job is to build raving fans
  • Some crazy Live Bearded stories
  • Plus more!

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