In this episode, Steve Fretzin and Susan Ibitz discuss:

Soft skills are marketable and make you employable.
The relationship behind know, like, and trust.
Starting soft and inviting questions.
Tips about nonverbal communication.

Key Takeaways:

If you’re not selling a product, you are selling yourself or your service.
If people don’t remember you when you talk, there is a problem. We have two ears and one mouth, use them proportionately.
Treat others the way they want to be treated and you will be remembered as remarkable.
Gather the baseline information before you jump to solutions or try and fix without understanding the client’s problem.

"In law sales and networking, you establish rapport and you use words, which are more important than the body. Words are be more important because I pay attention. Be present." — Susan Ibitz