Hospitality Daily Podcast My Journey From The Philippines To Guest Relations Manager in San Francisco - Ana Atienza, InterContinental Mark Hopkins
Aug 25, 2024
27:15
In this episode, Ana Atienza, Guest Relations Manager at the InterContinental Mark Hopkins San Francisco, shares her journey from studying hotel and restaurant management in the Philippines to building a successful career in hospitality on the front lines of hospitality in San Francisco.
Listeners will learn:
- How Ana decided between studying broadcasting or hospitality (02:04)
- Ana's experience working as a barista and management trainee at a popular coffee shop in the Philippines (03:47)
- The importance of feeling welcomed and valued as a guest in a hotel, regardless of loyalty program status (08:39)
- The challenges and rewards of working at the front desk of a hotel (12:23)
- Valuable advice Ana received from colleagues about not taking things personally and enjoying the moment with guests (14:14)
- The importance of staying in the moment and connecting with guests during check-in (16:27)
- Ana's current role as Guest Relations Manager and Hotel Experience Champion at the InterContinental Mark Hopkins (18:39)
- The beauty and charm of San Francisco and why people should visit the city (21:38)
- Why passion and patience are essential for a successful career in hospitality (23:03)
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands