Jonathon Colman, Senior Design Manager at Intercom and DesignOps Summit 2020 speaker joins Lou to discuss the challenges of developing content operations (and, sure, let’s go there: ContentOps). Should ContentOps stand alone, or be situated as part of a larger DesignOps team? Jonathon also shares how his team sets consistent expectations and defines success metrics across for designers of all stripes, whether they focus on content, product, research, or design roles. Check out Jonathon’s upcoming DesignOps Summit 2020 presentation and get your ticket to the conference: https://rosenfeldmedia.com/designopssummit2020/sessions/maximize-the-impact-of-content-design/ • Learn more about Intercom’s hiring practices and more: www.Intercom.design • Follow Jonathon on Twitter: https://twitter.com/jcolman Jonathon recommends: •Blogs by companies doing good work -https://polaris.shopify.com/ -https://spotify.design/ -https://medium.com/facebook-design •Current favorite podcast: https://www.ouropinionsarecorrect.com/