Customer Service Revolution 174: How to Create a Customer Service Revolution in Policing
Chief Revolution Officer John DiJulius talks with Sandy D'Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the US. She is an alumni of the Customer Experience Executive Academy 2021 and she won the 2022 Customer Experience Executive of the Year.
Learn
- Why the Charlotte Police Department felt the need to become the Chick-fil-A of law enforcement.
- How Sandy handled all the enormous obstacles along the way
- How to avoid making your CX project flavor of the month or program of the year
- How to build your CX steering committee by adding "critics & synics"
- What impact this has had three years later
Links:
The Customer Service Revolution Podcast
The DiJulius Group
Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Blog The Charlotte PD is Revolutionizing Policing by Delivering Excellent Customer Service
Podcast 038: The Chick-fil-A of Police Departments
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