The Project Management Podcast Episode 531: From Pushback to Buy-In: Change Management that Actually Works (Free)
Jul 2, 2025
Mario González, a change-management practitioner with 15 years of experience in agile transformations at T-Systems, shares expert insights on bridging the adoption gap in project management. He emphasizes the importance of user engagement, revealing strategies to identify and tackle resistance early. Mario discusses how to measure success through KPIs and stakeholder classification. He highlights the role of empathy and communication in transforming critics into supporters, showcasing the power of active listening and ongoing feedback in achieving lasting change.
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Adoption Beyond Deadlines
- Successful project delivery is not just about deadlines and budgets but real adoption by users.
- Early detection of low adoption through KPIs and informal feedback is crucial to closing the adoption gap.
Detect Adoption Gaps Early
- Monitor KPIs like logins and duration of use to detect adoption gaps early.
- Conduct surveys and listen closely to informal feedback to understand user concerns.
Use Stakeholder Radar
- Map stakeholders as supporters, neutrals, or resistors to clarify engagement approaches.
- Keep updating this map as engagements progress because stakeholder attitudes can change over time.