Episode 184: Alex Turkovic joins the pod for a two-part series on - what else? - digital customer success.

⏱️ Timestamps:

00:00:00 - Intro

00:01:45 - Digital CX burnout is real

00:02:42 - Rethinking digital customer success

00:03:43 - Digital CS vs. CS at scale

00:05:13 - Automation: help or hindrance?

00:07:53 - The hybrid future of customer success

00:09:35 - The dark side of digital experiences

00:11:10 - Do what doesn't scale… for now

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Alex Turkovic:

Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/

Mentioned in this episode:

A digital customer success reckoning (Part 1) | Alex Turkovic