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Discover 3 simple steps to approach tough conversations confidently. Learn what words to use, how to stay composed, and avoid unproductive phrases. Explore effective strategies for connection, teamwork, and growth through difficult conversations.
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Quick takeaways
- Start difficult conversations with appreciation of time to foster collaboration.
- When delivering bad news, immediate communication fosters respect and efficient conversation flow.
Deep dives
Approach to Difficult Conversations
When engaging in difficult conversations, starting with a direct appreciation of the other person's time is crucial. Acknowledging the need for assistance by stating 'I need your help' shifts the conversation from opposition to collaboration. Expressing emotions and ending with 'how about you?' fosters connection and encourages the other person to share their feelings.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode