Jason On Firms Podcast 550 The Uncomfortable Truth That Makes Accounting Firms More Profitable
Dec 8, 2025
This discussion delves into the pitfalls of over-delivering on quality and the importance of finding the right balance. It emphasizes that quality should be a spectrum, not a fixed standard, and highlights the challenges of delegation for firm owners. Using analogies from manufacturing, the conversation reveals how different engagements require tailored quality levels. Practical strategies are offered, like implementing dollar thresholds for delegation and developing a tiered review system, all while balancing craft perfection with business viability.
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Quality Is A Spectrum
- Quality in professional services is a dial, not a switch, and must match the service's stakes.
- Your personal standard isn't absolute; different tasks require different quality levels.
Systems Beat Superstar Reliance
- Overreliance on a single superstar creates a bottleneck and hiring frustration.
- Systems reduce dependence on rare talent and scale performance more reliably.
Use Dollar Thresholds To Delegate
- Start delegating by using dollar thresholds to remove yourself from low-value work first.
- Let staff sign off on engagements under that threshold and reserve your time for higher-value projects.