Why AI Needs Knowledge Management to Succeed

Jun 25, 2025

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🎙️ FULL SHOW NOTES
https://www.microsoftinnovationpodcast.com/701

What happens when AI meets the messy, human world of organizational knowledge? In this episode, Rebecka Isaksson—Microsoft MVP and knowledge management strategist—unpacks how AI can finally unlock the elusive value of tacit knowledge. From SharePoint sprawl to the power of communities of practice, Rebecka shares hard-won insights on transforming content chaos into enterprise intelligence. Whether you're navigating Microsoft 365 or scaling AI in your organization, this conversation will change how you think about knowledge, governance, and impact.

🔑KEY TAKEAWAYS
AI needs knowledge management: Without governance and lifecycle thinking, AI can’t deliver sustainable value in enterprise environments.
Tacit knowledge is the real gold: AI tools like Microsoft Copilot can now surface insights from informal conversations, chats, and communities—not just documents.
SharePoint’s hidden risks: Without role-based access control (RBAC), SharePoint can become a security and governance liability in AI-driven organizations.
Communities of practice scale expertise: Platforms like Microsoft Engage (not just Yammer) are critical for capturing and sharing real-time, experience-based knowledge.
Governance must evolve: Organizations need to move from content management to true knowledge management—governing not just files, but conversations, videos, and more.

🧰 RESOURCES MENTIONED
👉 Microsoft 365 Copilot – AI-powered productivity assistant: https://www.microsoft.com/en-ca/microsoft-365/copilot
👉 Knowledge Fika - https://open.spotify.com/show/0X7STHKKiIEEj1nrd9hvQa?si=d6fd17b395f749ec
👉 Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7

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Thanks for listening 🚀 - Mark Smith