Conversations are at the heart of everything we do: whether it's dealing with customers, managing team members or influencing our leaders.

This week on The Good Practice Podcast, Sarah Harvey - author of Savvy Conversations - joins Ross G and Owen to discuss how thinking purposefully about our approach to conversations can lead to better outcomes.

We discuss:

• Sarah's tools for approaching a conversation
• The difference between 'manipulation' and 'influence'
• The impact that an increase in digital communication has had on our relationships.

Show notes

Find out more about Sarah, and the book, at: savvyconversations.co.uk

In What I Learned This Week, Ross recommended the Alt+D shortcut to quickly navigate to your browser window.

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Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Garner @RossGarnerEW
• Owen Ferguson @OwenFerguson
• Sarah Harvey @SavvySarahSPM

You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.