The one with customer experience for turbulent times - Mary Drumond E76

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🎤”The one with customer experience for turbulent times” with Mary Drumond of Worthix in CX Passport Episode 76🎧 What’s in the episode?...

💡Why Customer Experience is so important in turbulent times

💪Impact over frequency

☝The 5 drivers of a purchase decision

🤢Why are so many surveys garbage!

💔Not a fan of "romantic customer experience"

Quit striving for the fancy, special experience...get the 🤬 basics right

🏋️‍♀️If you can lift it, it's time to go heavier

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“What are the aspects of the experiences that they have with your company that are driving them to purchase because the most important moment is the decision to buy…That’s when it comes down to make the customer think yes, this is worth it? Right? Or no, this is not worth it. And in turbulent times, what you have is that decision is that much more precious” - Mary

Episode resources:

LinkedIn: www.linkedin.com/in/marydrumond

Podcast: voicesofcx.com

Company: worthix.com