The AC Podcast 245: Words make Worlds: How Language Can Transform Leadership
In this episode, Jen Kidby is joined by leadership development coach Tony Worgan to explore how the language leaders use shapes the culture, dynamics, and performance of their teams. Tony shares insights from his coaching practice, highlighting the power of being intentional with words and the impact of “discounting” language—subtle phrases that can unintentionally diminish a person’s contributions or confidence. He encourages leaders to shift from reactive or rescuing behaviours toward more open, curious coaching conversations. By staying present rather than striving for perfection, leaders can create psychologically safe environments where people feel heard, valued, and empowered.
Tony also introduces practical tools from transactional analysis like the Drama Triangle which outlines the roles of Rescuer, Persecutor, and Victim in unproductive dynamics, and shows how to break out of these patterns. He explains the importance of “strokes”—small, meaningful recognitions that fuel trust and motivation—and offers advice on finding the right balance of positive and constructive feedback. The conversation emphasizes the long-term benefits of a coaching mindset, where thoughtful communication becomes a foundation for trust, growth, and stronger relationships at work.
You will learn
· How language shapes workplace culture and either builds or breaks trust.
· Practical advice for leaders on open communication and addressing issues directly.
· The ideal ratio of positive to negative ‘strokes’ for building trust and resilience in teams
“Coaching transformed my whole experience of myself as a leader, my identity as a leader, and all my workplace relationships.”
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