The Importance of Recognizing Expertise at Every Level

In this podcast episode, the speaker emphasizes the importance of recognizing that expertise exists at every level of the organization. This expertise is not necessarily codified or formally trained, but it is learned through culture, peer relationships, and informal mentorship. The speaker suggests that tapping into this expertise can make a significant difference in the organization's success and safety. They argue that relying solely on root cause analysis and learning teams does not capture the profound knowledge available within the organization.