The Best One Yet

🫠 “I got charged a Flake Fee” — Cancellation fees’ surge. Uber & Instacart hookup. Netflix’s live comedy fest.

May 8, 2024
The podcast talks about the new 'flake fee' trend for cancellations in various industries, Netflix's live comedy fest, and how Uber & Instacart are teaming up to challenge DoorDash. They also express appreciation for teachers during Teacher Appreciation Week.
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ADVICE

Deterring Flaky Behavior

  • Implement cancellation fees to deter last-minute cancellations.
  • Requiring upfront payment significantly reduces no-shows and cancellations.
INSIGHT

The Rise of Flake Fees

  • Cancellation fees, or "flake fees," are rising across industries.
  • This is due to the high cost of last-minute cancellations for businesses.
INSIGHT

Strength in Numbers

  • Uber and Instacart's collaboration exemplifies the principle "the enemy of my enemy is my friend."
  • They are uniting against their shared competitor, DoorDash.
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