

🫠“I got charged a Flake Fee” — Cancellation fees’ surge. Uber & Instacart hookup. Netflix’s live comedy fest.
May 8, 2024
The podcast talks about the new 'flake fee' trend for cancellations in various industries, Netflix's live comedy fest, and how Uber & Instacart are teaming up to challenge DoorDash. They also express appreciation for teachers during Teacher Appreciation Week.
AI Snips
Chapters
Transcript
Episode notes
Deterring Flaky Behavior
- Implement cancellation fees to deter last-minute cancellations.
- Requiring upfront payment significantly reduces no-shows and cancellations.
The Rise of Flake Fees
- Cancellation fees, or "flake fees," are rising across industries.
- This is due to the high cost of last-minute cancellations for businesses.
Strength in Numbers
- Uber and Instacart's collaboration exemplifies the principle "the enemy of my enemy is my friend."
- They are uniting against their shared competitor, DoorDash.