Process vs. Content in Organizational Culture

The episode explores the concept of process versus content in organizational culture by discussing the presence of toxic cultures in supposedly progressive organizations such as the Ellen Show and Jamie Fallon's Tonight Show. It emphasizes that values such as inclusion and diversity don't matter if they are not practiced in the process. The importance of leadership and social norms in shaping culture is highlighted, with leaders setting the tone through their actions and integrity. It is mentioned that toxic cultures can be changed by non-anxious leaders who prioritize the right things.