Which cards will be couponized next? | Coffee Break Ep51 | 4-1-25
Apr 1, 2025
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Credit card issuers are raising annual fees while adding puzzling credits, sparking speculation on the future of couponization. The discussion dives into anticipated updates for the Platinum card and potential shifts in airline and hotel rewards. Exciting predictions emerge about Southwest and American Airlines credit cards adapting to this trend. Insights into partnerships with car rental companies also reveal how these strategies may reshape credit card incentives. The conversation explores the complex landscape of maximizing rewards in this evolving market.
Credit card issuers are increasingly adopting couponization by raising annual fees while offering seemingly random credits to justify these costs.
Predictions suggest that both airline and hotel cards, including the Southwest and Marriott Brilliant cards, may soon incorporate couponization strategies to enhance customer loyalty.
Deep dives
The Rise of Couponization in Credit Cards
Credit card issuers have increasingly adopted a strategy of couponization, where they raise annual fees and provide unrelated credits to justify these increases. This trend began with the AmericExpress Platinum card in July 2021, which elevated its fee to $695 while introducing various credits such as Uber and digital entertainment. Following suit, many other cards, including the City Advantage Executive Card and Amex Business Gold, have incorporated similar tactics, often providing seemingly random benefits like restaurant and rideshare credits. This approach is seen as a way for issuers to market cards favorably, claiming high annual value without clearly stating the limitations associated with redeeming these credits.
Predicting the Next Couponized Cards
Predictions about which credit cards will undergo couponization next reveal expectations for the Southwest card, which may implement credits without increasing annual fees due to recent customer dissatisfaction. There's a consensus that this could be a unique scenario where couponization occurs as a strategy to retain customers amidst service changes and devaluations. Other airline cards, particularly those from American Airlines, may also follow suit but potentially face delays due to Citi's involvement in the merger of the co-branding relationship. The discussion highlights the uncertainty around annual fee adjustments, with predictions suggesting some cards may receive benefits without corresponding fee hikes to maintain customer loyalty.
Hotel and Business Cards in the Couponization Landscape
Hotel cards are also anticipated to join the couponization trend, with the Marriott Brilliant card mentioned as a strong candidate due to its current value issues. The conversation reveals how both Chase and Amex appear willing to innovate their offerings in anticipation of future market demands for incentive-driven card designs. Meanwhile, business credit cards, specifically the Business Green Card, have been highlighted as long overdue for an update, with expectations that any potential changes might include an increase in annual fees paired with additional credits. This continued evolution of credit cards reflects the broader industry shift toward offering more perceived value through varied and sometimes unconventional benefits.
There's been a trend where credit card issuers increase annual fees on rewards cards, and attempt to make up for it by adding credits and rebates for somewhat random things (which often require a lot of mental effort and organization to put to use.) Today, we'll speculate how far this trend is going to go...
(15:20) - Next Consumer Transferable Points Card(s)
(17:35) - Next Business Transferable Points Card(s)
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