Chris Voss shares how FBI hostage negotiation approaches enable more effective, persuasive communication, in any field.

— YOU'LL LEARN —

1) The FBI 8 negotiation skills you can use at work

2) Why yes is the last thing you want to hear

3) The two words that immediately transform a negotiation

Subscribe or visit AwesomeAtYourJob.com/ep311 for clickable versions of the links below.

— ABOUT CHRIS —

Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It,” which was named one of the seven best books on negotiation. A 24-year veteran of the FBI, Chris retired as the lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuses on discovering the “Black Swans,” small pieces of information that have a huge effect on an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems.

• Chris’s company: Black Swan Group

• Chris’s Book: Never Split the Difference

— RESOURCES MENTIONED IN THE SHOW —

• Book: The Obstacle is The Way by Ryan Holiday

• Book: The Culture Code by Daniel Coyle

• Book: Start with No by Jim Camp

• Research: Marshmallow Challenge

• Newsletter: The Edge

• Prior episode: 016: Going for No with Andrea Waltz

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

D. COMMUNICATION. Communication Secrets from FBI Kidnapping Negotiator Chris Voss