In this October edition of the Microsoft Teams Show, hosts Kristian McCann and Tom Arbuthnot break down the biggest Teams stories from the past month with the panel.

We also have a special guest Mark Webb, UK Home Office Lead Voice and Video Engineer, who reveals how he used Power Apps to transform Teams call management – reducing service request turnarounds from 5 days to just 6 minutes!

This Month's Topics

🤖 Microsoft Goes Multi-Model with Copilot
Microsoft adds Anthropic's Claude to Copilot alongside OpenAI – is this a strategic shift or just giving enterprises more choice?

📱 Free Copilot Comes to Office Apps
Microsoft is integrating free Copilot chat into Word, Excel, PowerPoint, and Outlook – but what's the catch?

💬 Teams Gets Unified Copilot Chat (With Limitations)
Teams users get enhanced Copilot capabilities – but only if you have the M365 license. Is this creating more confusion?

🎭 Meet Your New AI Agents
Teams and Office get new AI agents including Facilitator for meetings and channel-specific agents. Are we ready for "vibe working"?

📞 BT Wholesale Brings Operator Connect to AppSource
With only 5.7% of Teams users having telephony enabled, could this partnership change the game?

💻 Neat and Cisco Adopt Microsoft's MTR-OS Platform

Special Guest: Mark Webb, UK Home Office Lead Voice and Video Engineer, shares his revolutionary approach to Teams call queue management. Using Power Apps and Azure automation, Mark built a self-service solution that reduced request turnaround from 5 days to 6 minutes.

Mark walks through the technical architecture, lessons learned, and offers advice for organizations looking to automate their own Teams processes.

👇 Let us know in the comments which topic stood out to you the most!

Microsoft Teams Show (OCTOBER 2025) Agents in Teams, Multi-Model Copilot & Special Guest Mark Webb