Ep 100 | Why High Occupancy Can Still Mean a Failing Property w/ Paul McKay

Your 95% occupancy report might be lying to you.

On paper, a property can look perfectly healthy: full units, collected rent, standard fees. But when you look closer, you might find an asset that is slowly bleeding out.

On this episode, Pablo Gonzalez sits down with Paul McKay, a "property management data detective" who has analyzed over 500 portfolios to find the truth behind the numbers.

Paul shares how “good-looking” reports can hide the real story: where money slips out, why small behaviors (like how maintenance gets handled) predict bigger failures, and what to fix now if you don’t want a surprise valuation gut-punch later.

You’ll learn:
💡 Why high physical occupancy often hides low economic performance.
🛠️ The invisible incentives that reward chaos
📉 Why it takes 12–24 months to fix a refinance problem
🤖 Why high physical occupancy often hides low economic performance.

🎧 Listen now if you want to stop getting blindsided by “green dashboards” and start running your properties like the profit engine they’re supposed to be.

🌟 Stay Connected with Us:

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Chapters:

00:00 The False Sense of Safety Behind “Healthy” Properties
01:33 Why "Chaos" Pays the Bills
02:16 Who Is the Property Manager Really Working For?
03:36 The Invisible Money Leak Owners Never See
07:22 Becoming a Property Management Data Detective
10:06 Preventative Maintenance vs. Emergency Justification
12:00 Economic vs. Physical Occupancy (The Real Metric)
19:06 The 31.4% Rule: Fixing a Portfolio Without Fixing Everything
21:09 Why the Next Era of Property Management Is Tool-Driven
21:14 Automating the "Human Error" Out of Maintenance
22:34 Turning Maintenance Into an Asset Strategy
24:07 The Refinancing Cliff Explained
25:34 When the Numbers Don’t Match at Refinance Time
27:27 The 12-24 Month Window to Save Your Asset