Business Transformation Pitch with The CX Goalkeeper Leading with Data and Harnessing AI with Jim Iyoob
Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses.
About Our Guest: Jim Iyoob, the Chief Customer Officer at ETech Global Services, is an expert with over two decades of experience in customer experience and contact center operations. His journey from a call center agent to a CX pioneer offers invaluable insights into the evolution and future of customer service.
In This Episode, You Will Learn:
- How artificial intelligence is transforming customer service.
- The importance of a data-driven culture in modern businesses.
- Strategies for integrating AI with human intelligence to enhance customer experience.
- Jim Iyoob’s unique perspective on the future of customer interactions.
Key Quotes:
- "Quality's not a score. It's a behavior." – Jim Iyoob
- "You can't whack someone on bad data." – Jim Iyoob
- "Read an article a day." – Jim Iyoob
Connect with Jim Iyoob:
Your Host:
- Gregorio Uglioni, host of the CX Goalkeeper Podcast
- Follow Gregorio for more smart discussions on CX, transformation, and leadership. https://www.linkedin.com/in/gregorio-uglioni/
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