AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.
00:00 Howdy, Super Bowl
01:16 The magic of voice
06:55 Limitations and potential of voice and smart TVs
13:13 Why hasn't Alexa got better faster?
17:00 Alexa: verticalising vs ecosystems
20:35 Charter's first class phone service
28:00 Moving from reacting to proactive CX
31:38 Technology and consistency
34:30 DeepMind's AlphaCode: computers that can code
37:40 AI to enhance developer productivity
41:20 Productivity vs the creation of crap
41:55 Will problems ever be absolutely solved?
45:30 Gartner's Magic Quadrant and its role
51:07 Sign off
Hosted on Acast. See acast.com/privacy for more information.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode