Bloomberg Talks Salesforce CEO Marc Benioff Talks AI Developments, Agentforce
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Jan 22, 2025 
Marc Benioff, CEO of Salesforce, shares his expertise on AI and business technology with Bloomberg's Brad Stone. He discusses the evolution of AI and its transformative impact on customer support via Salesforce's AgentForce platform, which minimizes human intervention. Benioff highlights how AI boosts productivity and decision-making in business operations. He also touches on AI's potential in healthcare, addressing innovations in cancer treatment and the importance of social responsibility amid rising energy demands for AI technology.
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Agentforce at Davos
- Salesforce uses Agentforce, an AI-powered digital worker, at the World Economic Forum.
- This tool helps attendees navigate sessions and connect with people.
Agentforce in Customer Support
- Salesforce deployed Agentforce for customer support on help.salesforce.
- The number of customers needing human support dropped from 10,000 to 5,000 weekly.
US AI Leadership
- The US currently leads in AI, especially with competition among Google, OpenAI, and Anthropic.
- Google's Gemini model may be ahead of the competition, according to Benioff.