Revolutionizing Customer Support with AI

This chapter explores the advancements in AI technology through Salesforce's AgentForce platform, which enhances user experience by managing inquiries and reducing the need for human intervention. It compares AgentForce with existing solutions like Microsoft's Copilot, emphasizing its transformative impact on customer support and business operations. The discussion includes implications for the labor market, showcasing how AI can provide flexibility and scalability in workforce management.