George Felix, former marketer of Old Spice body wash, now the CMO of Tinder, shares his experience with trusting your gut and standing up for what you believe in. He discusses his close relationship with his late father, his unconventional start at Procter & Gamble, behind-the-scenes stories of making ads for Old Spice and KFC, and what attracted him to Tinder. Topics also include brand-building for startups, the power of a mission, and the incredible success of Tinder.
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Quick takeaways
Trusting your gut and standing up for what you believe in is crucial in marketing and brand-building.
Reviving a struggling brand can be achieved by bringing back its core values and implementing strategic marketing efforts.
Tinder aims to shape its brand narrative and evolve its product to redefine the dating experience and improve member satisfaction.
Deep dives
Revitalizing KFC Brand
George joined KFC when the brand was not in a dominant position. He played a key role in reviving the brand by bringing back the values of Colonel Sanders. They launched a campaign with a manifesto from Colonel Sanders, signaling a new direction for KFC. The campaign was a success and helped the brand regain prominence.
Transforming Pizza Hut
George's next challenge was at Pizza Hut, another brand that needed a turnaround. With strategic marketing efforts, they successfully resurrected the brand and positioned it for growth.
Taking on Tinder
Seeking a new challenge, George joined Tinder, attracted by the opportunity to shape its brand narrative and accelerate its growth. Despite being a globally iconic brand, Tinder's product had not evolved much. George aims to shape the brand narrative while evolving the product, leveraging Tinder's massive reach and redefining the dating experience.
Building a Brand and Keeping the Magic of Human Connection Alive
Tinder's mission is to keep the magic of human connection alive. They believe that everyone deserves to find a meaningful connection with someone new. Tinder is focused on serving their members better through investments in trust and safety features, such as photo verification and contact blocking. They are also exploring new features like dropping into different card stacks based on interests and Spotify music mode. Tinder is building out a product marketing organization to tell the stories of their evolving product and is hiring engineers to make a significant impact.
Perseverance and Making an Impact
Grit, to George, means perseverance. It's about making your way through challenges and fighting to reach your goals. In both personal and work life, George values people who embody grit. He highlights the opportunity for engineers to have a significant impact at Tinder, with the chance to reach tens of millions of people every day.
George Felix, now the CMO of Tinder, was marketing Old Spice body wash at a time when the brand was circling the drain. His team at Procter & Gamble almost let their big break slip away when initially passing on the “Hello ladies” campaign - an ad that would later go viral on Facebook and YouTube. George recalls how the agency pitching the idea stood their ground and pressed on with conviction, an experience that taught him a lot about trusting your gut and standing up for what you believe in.
In this episode, George and Joubin talk about his close relationship with his father, who passed away in 2006; the unusual way he, as an intern at Procter & Gamble, started a lifelong friendship with his then-boss Kevin Hochman; behind-the-scenes stories making ads for Old Spice and KFC; and the unusual truth about Tinder’s brand that attracted George to the company last year.
In this episode, we cover:
George’s education-focused Indian-American parents, and how they wound up in Toledo, Ohio (05:52)
If they could talk one more time, what would he ask his late father? (12:17)
What startups can learn about brand-building from older firms like Procter & Gamble (16:28)
How not having a real desk at P&G helped George network with his colleagues (20:30)
Executing the Old Spice “smell like a man” campaign — and the award-winning TV ad that completely revitalized the brand (25:10)
The crippling fear of ambiguity, and the importance of being “a little uncomfortable” (33:35)
Reviving KFC’s brand with another viral ad, starring Darrell Hammond as Colonel Sanders (37:58)
Why George went to Tinder, and the potential he saw to reshape its brand (44:02)
Spontaneity in dating, and overcoming the stigma against meeting people online (47:29)
The “Tinder Swindler” and why Tinder isn’t just one thing (52:55)