Trust Issues at Work? Here's What to Say with Rachel Botsman
Feb 5, 2025
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Rachel Botsman, a world-renowned trust expert and author, joins Minda Harts to explore the importance of psychological security in the workplace. They discuss how building trust can enhance collaboration, especially in hybrid settings. Rachel emphasizes the need for leaders to create environments where vulnerability is welcomed and open communication thrives. They also introduce concepts like 'trust tipping points,' highlighting how small, intentional actions can significantly impact trust dynamics among colleagues.
Building trust in the workplace requires leaders to set clear expectations, as clarity is vital for fostering effective professional relationships.
Psychological safety is essential for team members to express vulnerabilities freely, even though it may be influenced by individual past experiences.
Deep dives
Building Credit Responsibly
Using a secured credit card can help individuals build their credit ratings without incurring significant debt. The Chime Credit Builder card allows users to set aside funds while making purchases, thus avoiding high-interest charges and annual fees typically associated with credit cards. This card facilitates responsible credit building through everyday transactions and emphasizes the importance of making on-time payments. Additionally, features like the MyPay perk provide users with early access to their paychecks, further promoting financial stability and responsible spending.
Understanding Trust in the Workplace
Trust serves as a cornerstone in developing effective workplace relationships, yet it often remains undervalued until it is compromised. Individuals typically recognize a lack of trust more vividly than they can define trust itself, highlighting its critical yet sometimes intangible nature in team dynamics. The context of relationships significantly influences trust, with variations in team sizes, compositions, and work environments affecting how trust is fostered and measured. To create a trusting atmosphere, leaders must learn to set clear expectations, as clarity is fundamental to nurturing this essential component in professional interactions.
Differentiating Safety and Security
Psychological safety in the workplace and feelings of insecurity are closely linked, yet fundamentally different concepts. Leaders must create an environment where team members feel safe to express vulnerabilities without fear of repercussions, which is crucial for fostering a productive and supportive team culture. However, psychological security is often tied to an individual's past experiences and cannot be entirely controlled by leadership, emphasizing the limitations of managerial influence. Acknowledging these distinctions helps in developing strategies that prioritize creating safe spaces while respecting personal emotional contexts.
The Role of Transparency in Trust
While transparency is often viewed as a tool for enhancing trust within organizations, it can lead to mistrust if not effectively communicated. Employees often desire context over mere visibility of operations; understanding the reasoning behind decisions is what truly fosters a trusting environment. Overemphasis on transparency can trigger feelings of surveillance rather than collaboration, which may ultimately damage trust levels. Thus, leaders should aim to balance transparency with thoughtful communication that conveys intention and context, thereby building a culture of trust without relying solely on transparency as a metric.
This week, Money Rehab is hosted by Minda Harts, bestselling author and expert who helps organizations build cultures of trust and belonging through her speaking, writing, and innovative Trust Catalyst game. In each episode this week, she’s focusing on one of the seven “trust languages” she's determined to be essential to a healthy workplace.
Today, Minda is joined by Rachel Botsman to talk about the trust language “psychological security,” and much more. Rachel is a world-renowned expert on trust; she didn’t just write the book on trust— she's written three. In this conversation, Rachel shares key insights from the stories she’s uncovered in her research about how to build trust at work, tips for creating a workplace environment with psychological security, and best practices for handling some common workplace scenarios where trust issues might arise.
All investing involves the risk of loss, including loss of principal. Brokerage services for US-listed, registered securities, options and bonds in a self-directed account are offered by Open to the Public Investing, member FINRA & SIPC. Public Investing offers a High-Yield Cash Account where funds from this account are automatically deposited into partner banks where they earn interest and are eligible for FDIC insurance; Public Investing is not a bank.
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