HR Leaders How to Build Confidence as a Leader in 2026 and Beyond
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Sep 10, 2025 Cathy Peterman, Chief People Officer for Tech, Product & Design at Wayfair, shares her unique journey from studying international conflict resolution to leading HR transformations. She discusses overcoming imposter syndrome and why focusing on transferable skills is vital in today’s fast-evolving tech landscape. With insights on balancing vulnerability and confidence, Cathy highlights how generative AI reshapes recruitment and employee growth. Her emphasis on resilience, curiosity, and critical thinking prepares leaders for the challenges of the AI-driven future.
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From Conflict Resolution To HR
- Cathy shifted from studying international conflict to HR after working at Target and building a leadership program.
- Her graduate thesis on informal workplace conflict launched her HR career.
Work Is A Study Of Humanity
- Cathy believes work is a study of humanity because conflict and relationships shape daily experience.
- Fixing workplace friction improves people's lives and organizational outcomes.
Begin With Common Ground
- Start difficult conversations by finding common ground and assuming shared commitment to good work.
- Ground people in mutual goals to defuse conflict and find practical solutions.