Ep 68 | Building A Scoreboard For Property Management w/ Tony Cline

Most property managers are drowning in data, making gut decisions based on useless metrics (or worse, have no objective way to tell if their team is actually winning or just busy.

In this episode, Pablo Gonzalez sits down with business coach Tony Cline, who reveals the exact system he uses to bring clarity to chaos: The Business Scoreboard.

From breaking down the difference between stats and actionable KPIs to diagnosing whether missed targets come from systems, training, or performance, Tony shares a step-by-step framework for building a scoreboard that keeps teams accountable and leaders free to focus on what matters most.

You’ll Learn:

👉 Why the metrics you're tracking are likely useless
🧠 The difference between a 'stat' and an actionable KPI
📣 How to shift from a 'genius with assistants' to a 'conductor of experts'
📉 The 'System, Training, or Performance' model for diagnosing any team issue
🏗️ What a winning Scoreboard looks like for PMs (and how to build it)

Whether you're scaling your property management company or just tired of flying blind, this conversation delivers a step-by-step framework for building a team that knows exactly how to win, every single week.

🎧 Listen now so you can start turning confusing data into culture-driven clarity with Tony Cline’s Scoreboard playbook.

🌟 Stay Connected with Us:

🤝 Connect with Tony Cline on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
📬Subscribe to Vendoroo's Weekly Newsletter
💼 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

Chapters:

00:00 Introduction: The Infinite Game of Business
02:15 The Pain of Operating Without a Scoreboard
05:30 Genius with Assistants vs. Conductor with Experts
08:45 The Championship Formula & Scorecards
11:20 Stats vs. Actionable KPIs
15:00 How to Turn a Stat into an Actionable KPI
18:30 Diagnosing Missed KPIs: System, Training, Performance
22:10 Practical Example: Tracking the Negative (Security Deposits)
26:45 The Problem with an All-Green Scoreboard
35:00 When Should a Business Implement a Scorecard?
40:30 Adapting to Market Changes, AI, and Technology