The CX Goalkeeper had the great pleasure to interview Petko Tinchev from Gemseek

Petko Tinchev: CEO at GemSeek | Predicting future behaviour by fusing what customers say and do | CX impact acceleration

Highlights:

0:00 Kickoff

0.49 Petko Tinchev's introduction

1:51 Petko's career

4:16 Petko's core values

6:49 Impact of Customer Experience

11:35 Three examples (tangible solutions which are awards winning): proactive, predictive analysis & digital twins)

16:26 How to convince companies on pioneering some new solutions

20:56 How to assess the impact on the solutions implemented (financial, social, sustainability)

26:27 Contact details

28:25 Book suggestion

30:10 Golden Nugget

Petko contact details:

Thank you Petko!

more information on: www.cxgoalkeeper.com/PetkoTinchev

The Impact of CX on Business with Petko Tinchev