Troubleshooting Agile Leadership and Storytelling
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Nov 17, 2021 Explore the art of storytelling as a powerful tool for leadership. Discover how Gemba walks can uncover insights that drive cultural change and operational improvements. Learn how personal experiences can inspire teams and forge a clear vision of the future. Dive into the 'Future Search' methodology for collaborative problem-solving, and get inspired by storytelling masters like Pixar to foster innovation. Empathy in leadership shines through as a key element for inspiring action and resolving conflicts.
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Port of Long Beach Bottleneck
- At the Port of Long Beach, a consultant noticed cranes and trucks were idle due to containers stacked too high.
- This observation, when shared, prompted quick bureaucratic action, changing the situation.
Ride Along for Empathy
- Two colleagues disagreed; one was advised to do a 'ride along' to observe and ask 'why' without intervening.
- This fostered empathy and shared understanding, similar to the port consultant's approach.
Gemba Walk
- Go and see for yourself to gather firsthand data when diagnosing a problem. Base decisions on direct observation, not just reports.